Terms of purchase

1.1 General Legal Notice

Identification data

The company that owns Barrabespro.com is Barrabes Mountain Ski, S.L.U., with registered office at Edificio Barrabes Ctra. Francia, 8 - 22.440 Benasque, with C.I.F: B22167480, registered in the Mercantile Registry of Huesca, Page HU-2487, Volume 254, Book 97, Folio 121. Email Data Protection@barrabes.com. Contact telephone +34 974 215 497

Intellectual property of the website

All intellectual property rights in the content of this website, its graphic design and its source codes, are the exclusive property of Barrabes Mountain Ski, S.L.U. corresponding to us the exclusive exercise of the rights of exploitation of the same.

Therefore, its reproduction, distribution, public communication and transformation, in whole or in part, is prohibited without the express authorisation of Barrabes Mountain Ski, S.L.U. Likewise, all trade names, trademarks or different signs of any kind contained in this website are protected by law.

Website content and links

In Barrabes Mountain Ski, S.L.U. We are not responsible for the misuse of the contents of our website, being the sole responsibility of the person who accesses or uses them.

We also do not assume any responsibility for the information contained in third-party websites that can be accessed by links from the website Barrabespro.com.

Exchange or dissemination of information

Barrabes Mountain Ski, S.L.U. declines all liability arising from the exchange of information between users through its website.

Updating and modifying the website

Barrabes Mountain Ski, S.L.U. reserves the right to update, modify or delete the information contained on its website, and the configuration or presentation thereof, at any time, without prior notice, and without assuming any responsibility for it.

Technical Guidance

At Barrabes Ski Mountain, S.L.U. does not assume any liability that may arise from technical problems or failures in computer equipment, not attributable to its Company, which occur during connection to the Internet network, as well as for damage that may be caused by third parties through illegitimate interference beyond the control of Barrabes Mountain Ski, S.L.U.

It is also exonerated from any liability for possible damages that the user may suffer as a result of errors, defects or omissions in the information provided when it comes from sources other than it.

Processing of user data

In compliance with the provisions of Organic Law 15/1999, of 13 December, on the Protection of Personal Data, Barrabes Mountain Ski, S.L.U. informs its customers that all personal data they provide will be included in an automated file of personal data, created and maintained under the responsibility of Barrabes Mountain Ski, S.L.U.

The purpose of this file is to facilitate the processing of orders and to send, to those who request it, commercial offers in the future about products and services that may be of interest to our customers.

Barrabes Mountain Ski, S.L.U. guarantees the security and confidentiality of the data provided. In this way, it undertakes to comply with its obligation of secrecy of personal data and its duty to keep them and adopt all necessary measures to prevent their alteration, loss, treatment or unauthorized use. Therefore, information about our customers will not be passed on to third parties and, unless they authorize us, will not be used for commercial purposes.

The clients of Barrabes Mountain Ski, S.L.U. They may at any time exercise their rights of access, rectification, cancellation and opposition, communicating it in writing to our email address Data Protection@barrabes.com.

Access security

Access to all pages of Barrabespro.com It is done under a secure connection. In addition, access to the pages of the private area and the purchase process of the website is done by prior identification with username and password, in a secure way for the customer.

Typographical errors

Barrabes Mountain Ski, S.L.U. It is not responsible for typographical errors in pricing, promotions, offers, promotional gift cards, or promotional conditions in general. In the event that at any time an error of this type occurs, beyond the will of the Barrabespro.com, it would be corrected immediately. If there is a typographical error in any of the prices or promotions shown and a customer has made a purchase decision based on said error, we will notify you of this error and the customer will have the right to cancel their purchase at no cost to you.

1.2 Limitation of Liability

Climbing, mountaineering, and other activities that take place on the mountain and/or vertical work are inherently dangerous and can result in serious injuries. It is the customer's responsibility to be technically skilled in using the materials they Barrabespro.com Distributes.

1.3 Legislation and jurisdiction

These general conditions will be interpreted in accordance with the legislation in force in Spain on the matter, which will be applied subsidiarily in everything that has not been provided for in them. (Basically 3/2018, of 5 December on information services and electronic commerce)

Users of our website are aware of all the above and accept it voluntarily.

If you want to make any comments or suggestions, you can use our Customer Service.

European Online Dispute Resolution Platform

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES.

We are not obliged to participate in this conciliation procedure, we always act in good faith to resolve any type of incident.

1.4 Protection of personal data

Check out our Privacy Policy.

1.5 Cookie Policy

Barrabespro.com It uses "cookies" with the sole purpose of offering a better, more personalized service and helping to make browsing its pages easier and more adjusted to the preferences of its users.

You can consult everything about our Cookies policy.

1.6 Electronic invoicing

Barrabespro.com It has eliminated the paper bill, thus reducing our environmental impact for a more efficient and sustainable future. If you want to consult or download it, you can do so from your profile on our website. In case you need to receive the paper invoice you must contact our Customer Service and we will send it to you free of charge.

Shipping times are calculated in working days of Monday to Friday and they can be altered by local or national holidays. If the payment method chosen is a transfer or financing, these terms may be modified, since the order will be shipped at the time the payment is effective.

All the information regarding the shipping times of a product is displayed on the website, on the product sheet and throughout the purchase process in each of the products added to the cart, as well as in the order confirmation and shipping emails.

• On special dates such as Christmas, Epiphany, Black Friday, long weekends or special promotions, we do not guarantee that delivery will be made on time, due to the volume of goods in the transport agencies.
• Barrabespro.com reserves the right to change delivery times and the type of shipment without prior notice in the case of large orders or special cases.
• Under no circumstances will shipments be made to post office boxes.
• In the case of sending Ski equipment Shipping times may increase due to assembly and adjustment time.

2.1 Shipments to Spain (Peninsula and Balearic Islands)

Free shipping with pick-up in our stores

You can pick up your order in our stores and save on shipping. Just tick this option when indicating the delivery address of your order.

Once your order leaves our warehouse you will receive a confirmation via e-mail. The same We will send you an email when your order is already at the collection point you selected, so that you can pick it up. Remember, if the chosen payment method is bank transfer or financing, the order will not be shipped until we have confirmation of said payment.

Remember that you must indicate your Order number When you pick it up, otherwise they will not be able to give it to you and provide the documentation to identify you.

As a measure to guarantee the maximum security of your purchase, it is essential that you present your ID card at the time of picking up the order. If you have indicated in the order information that someone else will pick up the order, they will also be asked for their identification to check that everything is correct.

Remember that the collection period is 30 calendar days from the notice of the arrival date. After this period, and if you have not proceeded to collect your order, it will be returned to our warehouses for subsequent payment.

Home delivery

Shipping costs depend on the destination, volume and weight of the products purchased. Shipping is calculated in your basket. When adding a new product to the shopping cart, the shipping costs are automatically recalculated.

The estimated delivery time It depends on the product and destination, you can check it directly on the website during the purchase process.

2.2 Shipments to Spain (Canary Islands, Ceuta and Melilla)

For this type of shipments select as Country: Spain (Canary Islands), Spain (Ceuta), Spain (Melilla)..

VAT will not be charged on sales to the Canary Islands, Ceuta and Melilla, however the customs system will apply the corresponding tax burdens. In no case will we be able to determine the amount of taxes to be paid by the customer upon receipt of their order since, in the case of the Canary Islands for example, it depends on the "I.G.I.C" and "Canary Islands customs".

Shipping costs depend on the destination, volume and weight of the products purchased. Shipping is calculated in your basket. When adding a new product to the shopping cart, the shipping costs are automatically recalculated.

The estimated delivery time It depends on the product and destination, you can check it directly on the website during the purchase process.

2.3 Shipments to the European Union

Shipping costs depend on the country of shipment and the volume and weight of the products purchased. Shipping is calculated in your basket. When adding a new product to the shopping cart, the shipping costs are automatically recalculated.

The delivery time Estimated depends on the product and destination, you can check it directly on the website during the purchase process.

2.4 Shipments to other countries

Shipping costs depend on the country of shipment and the volume and weight of the products purchased. Shipping is calculated in your basket. When adding a new product to the shopping cart, the shipping costs are automatically recalculated.

The estimated delivery time It depends on the product and destination, you can check it directly on the website during the purchase process.

Sales outside the EEC, except for those made to the United Kingdom, will not be charged VAT, although the customs system will apply the corresponding tax burdens. In no case will we be able to determine the amount of taxes to be paid by the customer upon receipt of their order as it depends on the customs of the destination country. Except for shipments to the United Kingdom, the payment of this amount is at the expense of the end customer.

If for any reason you are not satisfied with your order, the return period is extended to 30 calendar days, counting from the date of delivery of the order. (Offering our clients a period longer than the legal period of 14 days according to articles 102 and 104, of the R.D.L. 1/2007, of 16 November, approving the revised text of the General Law for the Defence of Consumers and Users and other complementary laws).

The return period for Black Friday and Christmas purchases is extended, being able to return until January 31.

To make the return you have to send us the product in Perfect condition, unused and in its original packaging, including warranties, labels, and instructions for use, and Indicating the return number. This refund number can be generated by logging into your account and requesting the refund.

Please note that The cost of the return is borne by the customer.

It is very important that you return the products to us Perfectly packed. In the event that the products are damaged due to improper packaging, we will not accept the return. Electronics products will also not be returned if they lack the original blister or seal, seal skins, ropes, cords, ribbons cut by meters, underwear or masks. Except for manufacturing defects, returns will not be accepted on ski equipment already assembled.

Once we receive the goods in our warehouses and check that all the above conditions are met, Barrabespro.com will admit the return of the product and the refund of your amount according to the payment method made:

• to. If you made the payment via credit card, PayPal or transfer, the amount will be credited to the same credit card, PayPal account or account from which the transfer was made.

• b. If you made the payment by bank transfer, we will ask you for an account number where you can pay the amount.

You can also return a product directly to one of our Physical stores, you just have to bring the order and invoice number that you can see from Your profile.

Please note that Barrabespro.com does not accept shipments with freight collected, if you have any questions, please contact our Customer Service.

In the event that the returned product does not meet the specified conditions, acceptance of the return will be assessed with a reduction in the price. If the returned product is not finally accepted, it will be sent back to the customer free of charge.

Right of withdrawal:

The buyer has the right to withdraw from their purchase within 14 days of receipt of the order as long as it is communicated within said period, the product is in perfect condition, unused and in its original packaging, including guarantees, labels and instructions for use, directly by the usual means of contact published on our website or by attaching the Next Form.

There are exceptions to the right of withdrawal contemplated in art. 103 of the TRLGDCU.

Product Availability:

Barrabespro.com reserves the right to refund the amount of your order if it is not possible to ship or deliver the goods under the terms mentioned above. We will inform you with a personalized alternative to your purchase.

It is possible to cancel an order as long as it has not been shipped or is in the process of being shipped. To cancel your order, please contact our Customer Service.

The system will automatically show you the payment methods available for your order. Check here the details and the availability or not of each of the payment methods that our system supports:

4.1 Credit or debit card

We guarantee that each of the transactions carried out in Barrabespro.com It's 100% safe. All operations involving the transmission of personal or banking data are carried out using a secure environment. Barrabespro.com uses a server-based standard SSL (SecureSockedLayer) security technology. All the information that is transmitted travels encrypted through the network.

Likewise, the data about your credit card is not registered in any database but goes directly to the bank's POS (Point of Sale Terminal).

In an effort to provide greater security to credit card owners, we have incorporated the secure payment system called CES (Secure Electronic Commerce). In this way, if you are the holder of a "secured" card always You can make card payments in our store.

In both cases, when paying by card you will always be asked for the following information: the card number, the expiry date, and a validation code that coincides with the last 3 digits of the number printed on the back of your card, thus offering more guarantees about the security of the transaction.

If you have not yet received a personal password for exclusive use for Internet payments, we advise you to ask your financial institution to add your cards to the Secure Electronic Commerce service. To do this, you can contact your bank.

4.2 PayPal

PayPal allows consumers with email to send payments over the Internet securely and conveniently. PayPal's network builds on the existing financial infrastructure of bank accounts and credit cards to create a global real-time payment solution. PayPal offers a service specially designed for those who are not satisfied with traditional payment mechanisms.

For more information you can visit the website of PayPal.

4.3 Bank transfer

When you select bank transfer as your means of payment, you will receive, along with the confirmation of your order, an e-mail indicating the account number to which you can make the bank transfer in the name of Barrabespro.com

It is very important that you indicate in the subject line the order number, as well as your name and surname, and make the transfer within 3 days of the date of confirmation of the order in order to validate it.

Don't forget that you must make the payment in Euros and that all possible exchange and bank fees are on your account when you opt for this payment system. In the case of bank transfers made from outside Spain It is very important that when ordering the transfer you always inform your bank that you are responsible for the commissions at source, those bank commissions and expenses corresponding to your bank. If not, Barrabespro.com, could stop the shipment of your order by not receiving the full amount of it.

Barrabespro.com It offers its customers a 3-year legal warranty against manufacturing defects from the date of purchase.

In addition, the clients of Barrabespro.com, benefit from the commercial guarantee given by the different manufacturers of each of the articles, in cases where it is for a longer period.

Defects or defects due to incorrect use or handling of the material or wear and tear caused by normal use of the same are not included in this warranty. Losses in the functionality of the items, due to limitations in their design, are also excluded from the coverage of this warranty.

The repair, payment or replacement will be carried out within a maximum period of 3 months. In the event that it is technically impossible to determine in our after-sales service whether a defect or defect comes from manufacturing or incorrect use, the item will be sent to the manufacturer, so that its Technical Assistance Service (SAT) can determine the cause of the deterioration and determine whether or not the warranty coverage applies.

If upon receipt of the order, before the product is used, you find any defect or fault in what you received, you will have to contact us through the  Customer Service. We will ask you for a photo of the defect and we will take care of collecting the product, once we receive it, we will proceed with the exchange or replacement immediately and if this is not possible, we will proceed to refund the money.

In the case of large volume items or skis, check the condition as soon as you receive it and if it has any damage due to transport, let us know within 24 hours of receipt.

If the product has already been used and you find any defects or faults, you will have to contact us through the Customer Service, we will ask you for photos of the defect and we will take care of collecting the product. Once we receive it, we will proceed to the appraisal of it and the processing of the guarantee as quickly as possible.

Check out the expert advice of our Customer Service.